Sunday, January 20, 2013

Waterrower machine fails on monitors

Further down in my (few) posts you will see that I bought a Waterrower indoor rowing machine a year ago. As a rowing machine its great, as a monitor its rubbish.

We have had issues with the monitor from the start. It stops monitoring your progress, the screen goes blank, it stops, its goes to 0.0 etc etc . We have had the measuring disc replaces by the shop where we bought the thing and finally in December it went back to Waterrower themselves where they replaced the monitor. I had hoped they would have checked everything out but when it came back ( a month later) the problem is still there.

I find this just ridiculous. The machine itself costs over 2000EUR and the monitor is just rubbish. If I had bought a cheaper machine - and there are many- I would be less concerned but this is the supposed top of the range indoor home rower! and its just not fit for purpose.

The competition is the Concept 2  a machine we decided not to buy because the Waterrower was better looking and took up less space.

I advise Waterrower to get their act together regarding the monitor - if you offer a system with this feature, it must work. They say you can go online and row against others- that is also a nightmare. The Concept 2 online community is huge, waterrowers hardly exists. I don't really want to go online, but I would like to record what I do on my laptop. This is possible, only for Windows! (I have a Mac). I did use it on an old PC but even the Windows software is described as Beta and is horribly clunky, complicated and little use. It looks like it was made for Win95.

All in all I dont know if I would recommend a Waterrower anymore. I love the rowing experience, I hate the electronics which just dont live up to the promise at all. It seems like this lack of IT savvy is over the entire company - their websites are also rubbish. Try looking at the online shops in different European countries for a laugh.

OK rant over

Water Rower - get on the case PLEASE you have a great machine which fails on one feature. Fix this and it will be fantastic.