I decided to post my comments on the recent example of garbage admin by my bank in the hope that even if they don't see it, others may and laugh at them.
In my time living outside the UK I have had to cope for years with no access to online banking as I didn't live in the UK. The fact that I lived in a place with no access to any branch made Internet banking perfect but the Bank of Scotland took years to finally accept this and make it possible for me to do so.
I came here 11 years ago and at the time it was not possible to get access to my UK account funds from an ATM (the Royal Bank has had this feature available for years before) - the reason? ''No demand''
Havers - they did tell me that there was one in Torremolinos - that appeared to be the only concession to a Brit abroad. My parents had been to Canada on holiday years before and they could take money out the whole in the wall (Royal Bank of Scotland) - but BoS, in Europe? Nope!
Back to my recent experience....
I transferred a few hundred euros to the BoS account and they sent me a confirmation letter - all printed on paper to confirm my electronic transaction - that is bad enough. They then sent another 15 letters all saying the same thing. In total, 8 to me and 8 to my husband. I can only assume that, as its a joint account, they feel the need to tell both of us (I don't understand that either) but 8 times?
Did this not trigger a question that their system created 16 letters, printed and posted 16 letters to tell me something I already knew? I can access my account via Internet banking, I can see that the funds left my Dutch account and got to the UK account and how many pounds they had become - its a complete waste of time and effort on the banks part to send this confirmation by paper mail - then they do it another 15 times....
They need to rethink their policy of paper confirmations of electronic transactions and while they are at it, they can have a look at the need to send it to both account holders names (we live at the same address) - and lets not forget the extra 15 letters..
